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Legal
Privacy Policy
Last updated: 10 November 2026
Template copy. Please have this page reviewed by a qualified legal professional and updated with your business details before launch.
This policy explains how Formé (“we”, “us”) collects, uses and protects your personal information when you visit our website or buy from us.
1. Who we are
Formé is the data controller for personal information collected through this website. You can contact us at hello@formestore.com. [Add your registered company name, number and address.]
2. What we collect
Details you give us: your name, email address, phone number, delivery and billing addresses, order history and any messages you send.
Details collected automatically: device and browser information, pages viewed and how you reached our site. Payment card details are handled by our payment provider and are never stored by us.
3. How we use your information
To process and deliver orders, handle returns and refunds, reply to enquiries, send marketing emails you have agreed to, prevent fraud and improve our website.
4. Legal basis
Under UK GDPR we rely on contract (to fulfil your order), legitimate interests (to run and improve our business), consent (for marketing and non-essential cookies) and legal obligation (for tax and accounting records).
5. Who we share it with
Trusted providers who help us run Formé, such as our e-commerce and payment platform, delivery couriers, email marketing and website hosting. They may only use your data to provide their service to us. We never sell your personal data.
6. How long we keep it
Order records are kept for six years for tax purposes. Marketing data is kept until you unsubscribe. Other data is deleted when it is no longer needed.
7. Your rights
You can ask to access, correct, delete or move your data, object to or restrict how we use it, and withdraw consent at any time. Email hello@formestore.com and we will respond within one month.
If you are unhappy with how we handle your data you can complain to the Information Commissioner’s Office (ico.org.uk).
8. Cookies
We use cookies and similar technologies as described in our Cookie Policy.
