Free UK shipping over £75
10-day easy returns
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Legal
Shipping & Returns
Last updated: 10 November 2026
Template copy. Please have this page reviewed by a qualified legal professional and updated with your business details before launch.
Everything you need to know about getting your order and sending something back.
1. Processing
Orders are packed and dispatched within 1–2 working days. You’ll get an email with tracking as soon as your parcel is on its way.
2. UK delivery
Standard delivery: free on orders over £75, otherwise £4.95. Arrives in 4–7 working days.
Express delivery: £9.95. Arrives in 1–2 working days when ordered before 1pm. [Confirm your courier options and rates.]
3. International
We currently ship to the UK only. International delivery is coming soon.
4. Returns
Not quite right? Return unworn, unwashed items with their tags within 10 days of delivery for a full refund. This sits alongside your legal right to cancel within 14 days, set out in our Terms & Conditions.
Hats, sunglasses and sale items can be returned as long as they are unused and in their original packaging.
5. How to return
Email hello@formestore.com with your order number and the items you’re returning. We’ll send instructions and a returns label. Return postage is free for UK orders. [Confirm before launch.]
6. Refunds
We refund to your original payment method within 14 days of receiving your return. You’ll get an email when it’s processed.
7. Faulty or wrong items
If something arrives damaged or isn’t what you ordered, get in touch within 30 days and we’ll make it right at no cost to you.
